How can we help?
Find quick answers below or email hello@trytea.app for help with your account or the app.
Signing in
Tea signs you in with a verification code sent to your phone number. If a code does not arrive, confirm the number and country code, wait a moment, then request a new code. Only the newest code will work.
Your circle and contacts
Connecting contacts helps Tea build a socially relevant feed. Tea uses privacy-preserving contact identifiers and does not publicly reveal which named contacts use the app. You can manage contact discovery from Settings and device permissions.
Posting and photos
You can post text, photos, and custom backgrounds. Images receive an automated check for explicit or graphic content before distribution. If a post fails to publish, keep the draft and try again with a stable connection.
Reports, blocks, and safety
Use the post menu to report content or block its author. Reports are private, and blocking does not reveal either person’s identity. Review our Community Guidelines or email safety@trytea.app with a safety question.
If someone may be in immediate danger, contact local emergency services.
Account and privacy
You can manage notifications, contact discovery, blocked authors, moderation decisions, and account deletion from Settings. If you cannot access the app, use the account deletion request.
For privacy questions or requests, read our Privacy Policy or email privacy@trytea.app.
Contact Tea
- App and account support: hello@trytea.app
- Safety questions: safety@trytea.app
- Privacy requests: privacy@trytea.app